Frequently Asked Questions - FAQs

Delivery in Singapore is Free of Charge.
For all shipment out of Singapore, please drop us an email ([email protected]) on the items that you are keen in and we will advise you on the delivery fee and payment methods.
You can make payment via Paypal on our site or you can do an online bank transfer to POSB Savings 118-32268-1
Within Singapore, we will strive to send out your orders within 1-2 working days after receiving the payment. Typically, our clients receive their orders within 2-5 working days.
At AE Books with Love, we carefully select the best interactive books for your child. Most of our English Language books are from UK and majority of our Chinese Language books are from China. As we specialise in interactive books, every book will go through QC inspection.
We take very good care of your books. We will bubble wrap the books, seal it and mail or courier it. We always strive to deliver all our books in excellent condition to our clients.
We do not allow for refunds or exchanges, however, if you receive a book that has a technical fault, please send us an email within 3 working days and we will work out an exchange for you.
You can key in your discount code at the Cart tab under "Have a Coupon?". Please note there may be a minimum amount before a discount can be applied. If you have further queries, please email [email protected]
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